Refund Policy

100% money-back guarantee: if you are not happy with your purchase for any reason, write to support@palettewell.com within 30 days and we will refund it in full.

That covers every one-time purchase — the report, the Mini Report, and try-on credit packs. No forms, no hoops, no “store credit”: a full refund to your original payment method.

• Email support@palettewell.com within 30 days of your purchase, from the address you bought with (or include your receipt).
• You don’t need to give a reason — though we’re grateful if you tell us.
• We confirm by email and refund the full amount to your original payment method. Your bank typically posts it within 5–10 business days.

When a refund is issued, we may close access to the refunded report (and any unused credits from that purchase). Your photo is unaffected — it’s deleted automatically within 30 days regardless, or sooner via the “Delete my photo now” control (see our Privacy Policy).

Questions first? We’d love to make it right before you go: support@palettewell.com.