Terms of Service

Palettewell is operated by Lyra Ventures LLC, a New York limited liability company. “We”, “us” and “our” mean Lyra Ventures LLC; “you” means the person using the service. By purchasing or using Palettewell you agree to these terms.

Palettewell analyzes a photo and quiz answers to produce a personal seasonal color report — your palette, colors to avoid, and makeup / hair / wardrobe direction — plus an optional credit-based try-on studio. It is style and entertainment guidance, not a medical, dermatological, or diagnostic service, and results are subjective by nature.

• All purchases are one-time charges — there is no subscription.
• The core report includes try-on credits; additional credit packs can be purchased in the studio. Credits have no cash value and don’t expire.
• 100% money-back guarantee: if you are not happy with your purchase for any reason, write to support@palettewell.com within 30 days and we will refund it in full. Full details: Refund Policy.

You keep all rights to your photo. You grant us only the processing needed to run the analysis and try-on you request, under the handling described in our Privacy Policy (encrypted, owner-only, deleted within 30 days or sooner at your request). Upload only photos of yourself, or with the subject’s permission.

The “shop your palette” section may contain affiliate links, always marked with a disclosure. If you buy through them we may earn a commission at no extra cost to you.

Don’t abuse the service (automated scraping, resale of reports as your own, attempting to access others’ data). We may suspend access for abuse.

The service is provided “as is.” To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the past 12 months.

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts. Nothing here removes a consumer-protection right you have under the law of the place where you live.

Questions: support@palettewell.com.

Lyra Ventures LLC
348 4th Avenue Ste 1031, Brooklyn, NY 11215, United States