Terms of Service

Palettewell is operated by Lyra Ventures LLC, a New York limited liability company. “We”, “us” and “our” mean Lyra Ventures LLC; “you” means the person using the service. By purchasing or using Palettewell you agree to these terms.

Palettewell analyzes a photo and quiz answers to produce a personal seasonal color report — your palette, colors to avoid, and makeup / hair / wardrobe direction — plus an optional credit-based try-on studio. It is style and entertainment guidance, not a medical, dermatological, or diagnostic service, and results are subjective by nature.

• All purchases are one-time charges — there is no subscription.
• The core report includes try-on credits; additional credit packs can be purchased in the studio. Each studio look costs 15 credits, and the price is shown on the try-on button before you spend. Credits have no cash value and don’t expire.
• 100% money-back guarantee: if you are not happy with your purchase for any reason, write to support@palettewell.com within 30 days and we will refund it in full. Full details: Refund Policy.

You keep all rights to your photo. You grant us only the processing needed to run the analysis and try-on you request, under the handling described in our Privacy Policy (encrypted, owner-only, deleted within 30 days or sooner at your request). Try-on looks are made by sending your photo to Google’s Gemini API, as the Privacy Policy describes. Upload only photos of yourself, or with the subject’s permission.

The “shop your palette” section may contain affiliate links, always marked with a disclosure. If you buy through them we may earn a commission at no extra cost to you.

Don’t abuse the service (automated scraping, resale of reports as your own, attempting to access others’ data). We may suspend access for abuse.

The service is provided “as is.” To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the past 12 months. This limit does not apply to liability that the law does not allow us to limit, or to liability for our gross negligence or intentional misconduct.

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Nothing here removes a consumer-protection right you have under the law of the place where you live.

Please read this section carefully: it affects how a dispute between us is resolved.

When this section applies. This section applies to purchases and other agreements made by accepting these terms at version 2026-10-03.2 or later. If you accepted an earlier version, that version’s dispute terms keep applying to that agreement.

Talk to us first. Most problems are solved quickest by writing to support@palettewell.com.

Arbitration. Any dispute arising out of or relating to these terms or the service that we can’t resolve will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The hearing is held by video, by phone or on written submissions, or in person in the county where you live, whichever you choose. Fees are paid as those rules provide. The Federal Arbitration Act governs this section.

Small claims. Either of us may instead bring an individual claim in small-claims court, if the claim qualifies there.

Class-action waiver. You and we may bring claims against each other only individually, not as a plaintiff or class member in any class, consolidated or representative proceeding. The arbitrator may not combine more than one person’s claims or award relief to anyone other than the individual party.

Courts. Any dispute that is not arbitrated, other than a small-claims matter, will be brought in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts. If any part of this section is found unenforceable for a claim, that claim alone goes to those courts, and the rest of this section still applies.

• Provider: Lyra Ventures LLC, 348 4th Avenue Ste 1031, Brooklyn, NY 11215, United States. Email: support@palettewell.com.
• Charges: as shown at checkout; no other charges.
• Complaints: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Questions: support@palettewell.com.

Lyra Ventures LLC
348 4th Avenue Ste 1031, Brooklyn, NY 11215, United States